Privacy Policy

Last updated: January 2026

1. Information We Collect

When you use BestIPTVPlayer services, we may collect the following types of information:

• Contact information — Your name, phone number, and email address when you contact us via WhatsApp or other channels.
• Device information — MAC addresses and device serial numbers from your IPTV player app, which are required to activate your subscription.
• Communication records — Messages and correspondence you send us via WhatsApp or other communication channels.
• Payment information — Transaction details related to your subscription purchases (we do not store full payment card details).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and activate your IPTV subscription service.
• To set up and configure your IPTV player with your playlist.
• To communicate with you regarding your subscription, support requests, and service updates.
• To process payments and manage your account.
• To improve our services and customer experience.

3. WhatsApp Communications

We primarily communicate with customers via WhatsApp at +44 7412 830779. When you message us on WhatsApp:

• Your WhatsApp profile information (name, phone number, profile picture) is visible to us.
• Message content is subject to WhatsApp's own privacy policy and end-to-end encryption.
• We may store relevant communication records to provide better customer support.
• We will never send unsolicited marketing messages via WhatsApp.

4. Data Storage & Security

We take the security of your data seriously:

• Your personal information is stored on secure servers with appropriate access controls.
• We only retain your data for as long as necessary to provide our services.
• We do not sell, rent, or share your personal information with third parties for marketing purposes.
• We implement reasonable security measures to protect against unauthorized access.

5. Cookies

Our website uses basic cookies to improve your browsing experience:

• Essential cookies — Required for basic website functionality, including navigation and page loading.
• Analytics cookies — Help us understand how visitors interact with our website so we can improve it.

You can control cookie settings through your browser preferences.

6. Third-Party Services

We may use third-party services that collect information:

• WhatsApp (Meta) — For customer communication. Subject to Meta's privacy policy.
• Google Fonts — For font delivery. Google may collect basic usage data.
• Website hosting provider — For secure hosting of our website content.

These third parties have their own privacy policies governing how they handle data.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data.
• Object to the processing of your personal data.
• Request data portability.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Company: BestIPTVPlayer
• WhatsApp: +44 7412 830779
• Contact method: Message us on WhatsApp for any privacy-related queries